Affective communication skills [Archives:2008/1135/Community]
By: Tareq Naji Al-Adil
[email protected]
In any routine work we deal with several people who have different opinions, values, beliefs, culture, and needs than ours. The active communication role contains oral or verbal, nonverbal, and Para verbal components. The verbal components refer to the body of the massage. The nonverbal components refer to the body language that we send to the others. The Para verbal components refer to the stress of our words. In any conversation or communication with others we should send obvious concise massage and receive accurate understandable massage form the person who sends it to us. , Good communication skills help you express your idea clearly, learn form other people, and resolve any conflicts. Most of these skills you will pick up with life experience.
To make any communication clear to us and others we have to explain how to send and receive massages. In any conversation or dialogue between two people, they should send and receive massages to understand each other. That means, speech contains two important parts which are sending and receiving massages. The common part between sending and receiving massages is active listening.
Sending massages effectively needs to utter our opinion as briefly and eloquently as possible. Therefore, we have to choose words which should be adequately clear to be comprehended and to avoid using gibberish, unambiguously and unnecessary, peripheral information. To adhere to make someone understand you, you should use simple words and language to express your point. Explain the context of your point so your listener clearly understands why you are talking to them. Are you asking a favor? Are you trying to tell an important fact? Do you want to know something? This is what we call verbal massages. Using this style of communication eases and encourages people to understand and participate in the conversation and make it as enthusiastic as possible. However listening to uncomprehending, unorganized talking is discouraging the person to continue to listen. Using body language through the communication makes it more effective. Every part of the face is working as a sensor to express emotional signals. The face reacts to show activeness or pleasure, or boredom, delight, or disapproval and so forth. Eye contributes this communication to show happiness, sadness, calm, anger, understanding, confusion and so on. Moving hands is important to make the conversation more logical and understandable. Standing like a wood or a wall without moving gives a feeling of boredom. Also, audience using their body language is important to the speaker to understand them when they are still wanted to complete the discussion or not. For example, people who put their hands on the table in front of them and their body facing the speaker are ready to listen more. In the other hand, people who are sitting back putting their arms to the chair they are sitting in and turning their heads left and right are not ready to complete. This gives us massages how body language is essential to understand people and this is what we call nonverbal massages.
Any person when he talks, you can determine exactly if he is angry or excited, happy, or sad by the tone of his speaking and the stress. The same sentence is different in meaning depending on where you use your stress on. For example, did you go to the house? Did you go to the house? Did you go to the house? Stress is needed for effective communication. Para verbal massage is what we mean by tone and stress. All what is mentioned above is for sending massage.
Now we need to know how to receive massages form other human as effective as we can. To do so, we have to contribute our listening device and the psychological readiness to understand a correct massage. Listening needs the desire to understand other people, their attitude of respect, acceptance, and readiness to your point of view. Listening is one part of hearing; hearing is a general word of listening, listening requires power to concentrate engaging the psychological factor to understand other people's ideas plus your desire and willingness to do so. Try to understand what other person is trying to say. Try paraphrasing, that means ask question to clarify the massage. Do not be preoccupied planning what you will say next that you do not pay attention. Make sure you understand other's ideas before you react. Speak with self- control. Do not say the first response that comes to mind. At the end you have to evaluate what you actually heard and listened as well to reach the effective verbal, nonverbal, and Para verbal communication.
To be an effective communicator and to get your point across without misunderstanding and confusion, your goal should be processed with clear, concise, accurate, and well-planned procedure. This way you can communicate better, have your voice heard, and your massage understood effectively.
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[archive-e:1135-v:18-y:2008-d:2008-03-06-p:community]
