Increasing Complaints about Internet Connectivity [Archives:2000/12/Front Page]
The number of Internet Subscribers complaining about their internet activity has increased significantly within the few past months. Among the complaints are the slow connection rate, the sudden disconnections, the difficulty in logging in, the freezing of the connection after logging in, and the continuous busy line during dial up attempts. “In Sanaa the conditions seem to be better, but in Aden, we sometimes keep on dialing for more than 100 repeated times to no avail. The line is simply busy.” “I don’t believe that we are getting the service worth the high subscription fees we pay.” Those were some quotations taken from two Internet subscribers.
This is a good and bad sign in the same time. The good indication is that people have started connecting in the Internet in large numbers, and the Internet phenomenon has become a popular one. The bad indication is that, with the continued monopoly over this service, people fear that the number of subscribers might exceed the improvements and the number of lines added by Teleyemen, hence resulting in a burden on the company and a pain for the subscribers.
“Some computer experts suggest that the only way to improve Internet services is allowing the private sector to help carry off the extra burden Teleyemen is handling. With the every day news of enhancements to the backbones in Europe, Asia, and the Middle East, it is expected that within a few years, subscribers will be able to subscribe to regional and international ISPs such as America Online (AOL).
The fact that the subscription prices and Internet service quality are not impressive, people’s complaints will not end until a permanent solution is carried.
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