Smile, Listen & Motivate [Archives:2002/29/Business & Economy]

The Road Ahead
By Raidan A. Al-Saqqaf
Human resources or manpower, are an organizations most important source of all and the success almost all organizations rely on.
What I have here this week is a 3-step motivation theory that would help in improving the employer employee relationship, and in turn improve the overall performance of human resources in an organization.
One is smiling. Research shows that people who smile have better communication abilities than those who dont, in fact, smiling helps people to make friends and helps managers to manage and lead more effectively. It also eases and smoothness the flow of work and information between teams and departments; it even helps in creating good attitudes and impressions in the organization.
After smiling, listening is the next step. It means listening to what employees have to say, to make conversations with them and understand what they have in their minds. A master and a student know more than a master alone. We in Yemen usually have the less fortunate people working for us, we have much but they dont, they only have feelings and selfrespect. That is why when you call attention to their mistakes be polite and use humor in order not to make them feel as losers even if they are.
Humor is yet another great way to take the skin out of someone without making him / her feel bad about it. It is why you find most of the successful and dedicated managers have a good sense of humor.
Increasing attention is paid to motivation nowadays. It is noted that motivated employees are more productive and quality-oriented.
Motivation is not just about making your employees your friends, it is about pushing them towards higher levels of efforts and better performance results in better output. It is not always about money or the lack of it motivation is done through, its recognition whether through money or a promotion or even a simple thank you.
Recognition is the best way people can be motivated with; it can be done through appreciating their jobs or giving them challenging work, to set the bar high and drive people to raise themselves up to it, they refuse at first, but as soon as they think about it they will see it can be done, do it and then its done.
The more employees are motivated the more they contribute to the growth of the organization, its surprising how motivated people can make extra-ordinary efforts for their organization.
End note: A good manager needs to see his people performing at high levels of productivity, thats why he smiles and listens to them, and motivates them.
 

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