WhispersLost SMS? [Archives:2005/895/Culture]

By Fahmia Al-Fotih
A mobile phone is one of the blessings of technology that maybe has become an integral part in our lives, regardless of age, race, language and religion. Anyone can use it for making calls, sending short messages, chatting and shooting some pictures and many other facilities.

Different mobile companies have introduced various amazing communicating services. However, it seems that those companies have been competing to pick consumers' pocket instead of serving them. Through the Eid days, mobile companies financially and psychologically torture their customers.

Those companies impatiently wait for such happy occasions, knowing that people would definitely exchange calls much more than other days, and send many congratulations sms. As a result, these companies actually try to spoil the people happiness and negatively use this technology not in favour of their clients. In spite of the propaganda of mobile companies on serving the people using mobile phones, they sometimes use tricks to gain more profits.

Many people have complained that they had tried hard to call their relatives and beloved one on the first two days of Eid, but they were faced with the answering machine quickly replying, “Sorry, due to the big pressure on the network, you cannot call now. Try another time” and alternatively people tried to send a text message but disappointedly the report came back “not delivered”. In this case people lose the chance to contact their beloved ones as well as losing their units, credits and lose their money. You can imagine the disappointment the caller had.

I am wondering where all the sms have gone! What is the fate of the lost sms?

These companies have no one to blame. I wish that mobile companies could reconsider their policies and think seriously how to appropriately serve their customers. I wish that those companies would improve their services in a way to adapt to and avoid the pressure put on networks on these occasions.

Finally, I would like to seize this opportunity and through this small column to congratulate all the people on the occasion of Eid AL-Fiter and I hope that everybody has enjoyed it. I also want to thank all the people and friends who congratulated me via email or mobile phones. I also thank those who tried to call and send sms but the mobile networks failed them.
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