Workshop On’ Customer Relation [Archives:2000/10/Local News]

March 6 2000

Sponsored by the Ministry of Electricity and Water, the National Water and Sanitation Authority, as well as the Technical Secretariat for Water Supply and Sanitation Sector Reform, the Dutch financed Institutional Strengthening of five NWSA Branches project organized a 3-day training course/workshop ‘Customer Relations’ in the Hadda Hotel, Sana’a, from 27-29 February 2000. During this training the concept, importance and basic requirements of effective customer relations as well as a draft Customer Service and relations Procedures and Refence manual will be presented to the course participants, of which large number are newly appointed Customer Relations Officers.