Yemenia Leads Efforts to  Streamline Travel Industry [Archives:1999/21/Local News]

Yemenia embarked on a comprehensive assessment program of local agents. This program also calls on the company to provide local agents with multi-purpose training and qualifying programs. 
Yemenia kicked off implementation of the program with a meeting with agents on Thursday May 20th 1999 at the Taj Sheba Hotel. Forty local agents attended the meeting, which focused on discussing the coming conference of Arab Ministers of Tourism due to beheld in Sanaa in mid June. The conference is an indicator of the rising government concern with tourism. “Yemenia, a key partner in the effort, is collaborating with the Interior and Foreign Ministries on reception procedures of the guests, and with the Ministry of Tourism on the program,” said Captain Abdul-Khaleq Al-Qadhi, Chairman of the company. 
He called on the ticketing agents to effectively cooperate to make the event a success. The meeting also addressed a number of problems existing between the airline and the agents. The agents raised such issues as unequal payments of commissions, non-professionalism of some agents, and problems with reservations. Yemenia promised to look into those complaints. 
At the end of the meeting, the company officials and agents expressed satisfaction with what was achieved, and called for more meetings in the future. 
By Yusuf Sherif, Yemen Times 


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